Orders for items in stock will be shipped via FedEx ground or UPS ground within 2 - 3 days of order, unless customer indicates otherwise. Large items will be shipped via freight carrier.

Some products can only be returned to the manufacturer if the box has not been opened. Please see product descriptions for details.
For those products that can be returned, please contact MyFlatScreenTVS.com for a Return Authorization number.
Returned product must be in original factory carton with all original packing materials
All miscellaneous materials such as manuals, accessories and cables must be included.
The Return Authorization number must be on the shipping label, not the carton.
Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.

All orders not in stock at time of order will be placed on backorder and the customer will be notified as soon as possible, usually within 2 - 3 days after order is received. Customer will then have the choice of: (1) Cancelling or modifying the order,  (2) Waiting for the order to be shipped or (3) Under certain circumstances, we may be able to offer our customers another product of equal or greater value. Backorders will automatically be filled as the product becomes available.

DAMAGED IN TRANSIT

If you receive a product that is damaged in transit, follow these instructions:

Note any damages on the receipt.
Refuse the shipment (if possible) so that it is returned for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact MyFlatScreenTVS.com for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

DEFECTIVE PRODUCTS

DOA/defective products are returned for REPLACEMENT ONLY with the same product/model.
Contact MyFlatScreenTVS.com for a Return Authorization number.
Defective product must be in original factory carton with all original packing materials
All miscellaneous materials such as manuals, accessories and cables must be included.
The Return Authorization number must be on the shipping label, not the carton.
Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused.